Tecnologías de la Información de la Cadena de Suministro Empresarial: Una Revisión Sistemática
DOI:
https://doi.org/10.37787/2c53fe39Palabras clave:
cadena de suministros, inteligencia artificial, IoT, blockchain, automatización robótica de procesosResumen
La transformación de las estrategias tecnológicas en un contexto de la globalización viene transformando de forma incremental la gestión empresarial, teniendo como prioridad migrar al uso de tecnologías de la información (TI) en la gestión de la cadena de suministro (GCS), la investigación contribuyo a identificar y describir las TI más importantes a través de la metodología PRISMA, lo que permite realizar un análisis transparente y sistemático de los antecedentes, entre las tecnologías más relevantes esta la inteligencia artificial (IA) y el aprendizaje automático(ML), que ayudan a la gestión de la empresa mediante la predicción de los comportamientos de los mercados; ofrecen trazabilidad y seguridad en las transacciones (blockchain (BC); internet de las cosas (IoT), que permite el monitorio y control en tiempo real de los procesos logísticos y la automatización robótica de procesos (RPA) permitiendo incrementar la eficiencia en los procesos funcionales, los resultados obtenidos evidencian el impacto positivo reduciendo los tiempos en el procesamiento de grandes volúmenes de datos e información, aumento de la competitividad, mejora en la resiliencia de la cadena de suministro, permitiendo la satisfacción de cliente, las TI desarrollan capacidades en el ser humano como el análisis de datos e información permitiendo tomar decisiones estratégicas.
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